Important Information
Policies
To help make your stay at Gateway Hotel in Dubai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-In / Check-Out
- Check-In: From 14:00
- Check-Out: Until 12:00
- Late check-out may be available on request, subject to availability and possible charges.
Identification & Age Policy
- Guests must present a valid government-issued photo ID or passport at check-in.
- The minimum check-in age is 18 years.
Deposit & Payments
- A valid credit card is required at booking or check-in. Some reservations may require a deposit or pre-authorization. Cash payments are also accepted.
Children & Extra Beds
- Children are welcome at the property.
- Family rooms are available for larger groups.
- Extra beds or cribs can be arranged upon request and may incur additional charges.
Pets
- Pets are not allowed at Gateway Hotel Dubai.
Smoking
- Smoking is prohibited in most indoor areas. Designated smoking zones are provided.
Cancellations & Modifications
Cancellation terms vary depending on the booking type:
- Flexible rates typically allow free cancellation up to a certain date.
- Non-refundable rates may not allow changes or refunds.
Guests should always confirm the policy attached to their specific reservation.